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System status as of: Saturday, February 25, 2017

Data CentersStatus of individual data centersStatusTime
Phoenix7:13 PM CST
Atlanta7:13 PM CST
London7:13 PM CST
 
MessagingIncludes all Email & Messaging systems  
Email7:13 PM CST
Lync7:13 PM CST
SMTPHA7:13 PM CST
Cloud Portal/Nuvolex7:13 PM CST
 
NetworkInternet related networks  
WAN7:13 PM CST
DNS7:13 PM CST
 
TelephonyVoice communications  
IP Telephony7:13 PM CST
 
Remote Locations  
Agency Dedicated7:13 PM CST
Hub Location7:13 PM CST
 
Other IT ServicesAll other services such as: (VM Cloud Portal, MoveIT, WordPress, SharePoint, FootPrints & Server Patching)  
Miscellaneous IT Services7:13 PM CST
 

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Event TypeScopeImpactWindowDurationTiming
WeeklyWeekly maintenance will be isolated to a specific system or service within the data center(s) and is not expected to cause a service disruption to any production system, but with any maintenance event there is the potential for service degradation or disruption. Isolated Potential degradation 4 Hours 2 Hours Saturday 8 PM - 12 AM
MonthlyMonthly maintenance will be undertaken across multiple systems or services within the data center(s), but is isolated to similar systems or services. Although there is no expectation of service disruption to any production system, service degradation may occur. For example there could be a temporary increase in latency or a web page may need to be reloaded or refreshed. Multiple, but isolated Expected degradation 6 Hours 4 Hours Third Saturday of each month
8 PM - 2 AM
QuarterlyQuarterly maintenance has the potential to impact a whole data center as the work will likely be undertaken at the core of the data center infrastructure or fabric and would be impacting to multiple systems and services. There should be an expectation of service disruption similar to the impact of the Semi-annual maintenance. In the event that a known service disruption will occur, a minimum of 6 weeks' notice will be given prior to the maintenance event. System wide Expected disruption 8 Hours 6 Hours Third Saturday Feb 18th, May 20th, Aug 19th, Nov 18th
8 PM - 4 AM
Semi-annualSemi-annual maintenance will result in service disruption across multiple systems or services within the data center. Most likely this will be a rolling service disrupting event occurring throughout the duration of the maintenance window. Further details of the events will be provided ahead of the scheduled event dates. Data center wide Expected disruption 8 Hours 6 Hours March 18 and September 16, 2017
8 PM - 4 AM

** MAINTENANCE SCHEDULE NOTE **
** US events occur based on Central Standard Time **
** European events occur based on Greenwich Mean Time **

HolidayDate
New Year's Monday, 2 January 2017
Good Friday Friday, 14 April 2017
Easter Monday Monday, 17 April 2017
Early May bank holiday Monday, 1 May 2017
Spring bank holiday Monday, 29 May 2017
Summer bank holiday Monday, 28 August 2017
Christmas Monday, 25 December 2017
Boxing Day Tuesday, 26 December 2017
HolidayDate
New Year's Monday, January 2, 2017
Martin Luther King Jr. Day
*Floating holiday
Monday, January 16, 2017
Presidents' Day Monday, February 20, 2017
Good Friday
*Floating holiday
Friday, April 14, 2017
Memorial Day Friday, May 26, 2017
Memorial Day Monday, May 29, 2017
Independence Day Monday, July 3, 2017
Independence Day Tuesday, July 4, 2017
Labor Day Friday, September 1, 2017
Labor Day Monday, September 4, 2017
Thanksgiving Wednesday, November 22, 2017
(Office closes at 1:00 P.M.)
Thanksgiving Thursday, November 23, 2017
Thanksgiving Friday, November 24, 2017
Christmas Monday, December 25, 2017
Christmas Tuesday, December 26, 2017
New Year's Friday, December 29, 2017
New Year's Monday, January 1, 2018


History (4 weeks)

Systems
01/29
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02/15
02/16
02/17
02/18
02/19
02/20
02/21
02/22
02/23
02/24
Today
Data Centers: Phoenix
Data Centers: Atlanta
Data Centers: London
Messaging: Email
Messaging: Lync
Messaging: SMTPHA
Messaging: Cloud Portal/Nuvolex
Network: WAN
Network: DNS
Telephony: IP Telephony
Remote Locations: Agency Dedicated
Remote Locations: Hub Location
Other IT Services: Miscellaneous IT Services