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System status as of: Sunday, January 21, 2018

Data CentersStatus of individual data centersStatusTime
Phoenix12:47 AM CST
Atlanta12:47 AM CST
London12:47 AM CST
 
MessagingIncludes all Email & Messaging systems  
Email12:47 AM CST
Skype12:47 AM CST
SMTPHA12:47 AM CST
Cloud Portal/Nuvolex12:47 AM CST
 
NetworkInternet related networks  
WAN12:47 AM CST
DNS12:47 AM CST
 
TelephonyVoice communications  
IP Telephony12:47 AM CST
 
Remote Locations  
Agency Dedicated12:47 AM CST
Hub Location12:47 AM CST
 
Other IT ServicesAll other services such as: (VM Cloud Portal, MoveIT, WordPress, SharePoint, FootPrints & Server Patching)  
Miscellaneous IT Services12:47 AM CST
 

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Event TypeScopeImpactWindowDurationTiming
WeeklyWeekly maintenance will be isolated to a specific system or service within the data center(s) and is not expected to cause a service disruption to any production system, but with any maintenance event there is the potential for service degradation or disruption. Isolated Potential degradation 4 Hours 2 Hours Saturday 8 PM - 12 AM
MonthlyMonthly maintenance will be undertaken across multiple systems or services within the data center(s), but is isolated to similar systems or services. Although there is no expectation of service disruption to any production system, service degradation may occur. For example there could be a temporary increase in latency or a web page may need to be reloaded or refreshed. Multiple, but isolated Expected degradation 6 Hours 4 Hours Third Saturday of each month
8 PM - 2 AM
QuarterlyQuarterly maintenance has the potential to impact a whole data center as the work will likely be undertaken at the core of the data center infrastructure or fabric and would be impacting to multiple systems and services. There should be an expectation of service disruption similar to the impact of the Semi-annual maintenance. In the event that a known service disruption will occur, a minimum of 6 weeks' notice will be given prior to the maintenance event. System wide Expected disruption 8 Hours 6 Hours Third Saturday Feb 17th, May 19th, Aug 18th, Nov 17th
8 PM - 4 AM
Semi-annualSemi-annual maintenance will result in service disruption across multiple systems or services within the data center. Most likely this will be a rolling service disrupting event occurring throughout the duration of the maintenance window. Further details of the events will be provided ahead of the scheduled event dates. Data center wide Expected disruption 8 Hours 6 Hours March 17 and September 15, 2018
8 PM - 4 AM

** MAINTENANCE SCHEDULE NOTE **
** US events occur based on Central Standard Time **
** European events occur based on Greenwich Mean Time **

HolidayDate
New Year's Monday, 1 January 2018
Good Friday Friday, 30 March 2018
Easter Monday Monday, 2 April 2018
Early May bank holiday Monday, 7 May 2018
Spring bank holiday Monday, 28 May 2018
Summer bank holiday Monday, 27 August 2018
Christmas Tuesday, 25 December 2018
Boxing Day Wednesday, 26 December 2018
HolidayDate
New Year's Monday, January 1, 2018
Martin Luther King Jr. Day
*Floating holiday
Monday, January 15, 2018
Presidents' Day Monday, February 19, 2018
Good Friday
*Floating holiday
Friday, March 30, 2018
Memorial Day Friday, May 25, 2018
Memorial Day Monday, May 28, 2018
Independence Day Wednesday, July 4, 2018
Labor Day Friday, August 31, 2018
Labor Day Monday, September 3, 2018
Columbus Day Monday, October 8, 2018
Thanksgiving Wednesday, November 21, 2018
(Office closes at 1:00 P.M.)
Thanksgiving Thursday, November 22, 2018
Thanksgiving Friday, November 23, 2018
Christmas Monday, December 24, 2018
Christmas Tuesday, December 25, 2018
Christmas Wednesday, December 26, 2018
New Year's Monday, December 31, 2018
New Year's Tuesday, January 1, 2019


History (4 weeks)

Systems
12/25
12/26
12/27
12/28
12/29
12/30
12/31
01/01
01/02
01/03
01/04
01/05
01/06
01/07
01/08
01/09
01/10
01/11
01/12
01/13
01/14
01/15
01/16
01/17
01/18
01/19
01/20
Today
Data Centers: Phoenix
Data Centers: Atlanta
Data Centers: London
Messaging: Email
Messaging: Skype
Messaging: SMTPHA
Messaging: Cloud Portal/Nuvolex
Network: WAN
Network: DNS
Telephony: IP Telephony
Remote Locations: Agency Dedicated
Remote Locations: Hub Location
Other IT Services: Miscellaneous IT Services